After sale services

AFTER SALES SERVICES

Among industrial Radio Frequency equipment manufacturers worldwide, STALAM offers to its customers the most professional, prompt and convenient after-sale services, in terms of both spare parts supply and availability of servicing engineers.

Arrangements available at / from STALAM headquarters in Italy:

a) availability in stock of at least 80% of standard mechanical and electrical components of RF equipment manufactured in the last 20 years (approx. 1500 units), as spare parts;

b) shipment of spare parts available in stock at latest within 24 hours from the order (generally, orders confirmed before h. 12.00 noon time are dispatched through selected courier services on the same day before h. 16.00);

c) on-call assistance through a dedicated phone line, or via fax / E-mail, by an English speaking trouble-shooting engineer available during all office working hours;

d) on-site mechanical, electrical & software assistance by servicing engineers departing from STALAM within:

12-24 hours for interventions within Italy;
24-48 hours for interventions within Europe;
48-72 hours for interventions outside Europe (VISA obtaining time permitting, if and when required).

Arrangements available at / from selected locations in Europe and Asia:

e) availability in stock of most commonly required spare parts;

f) on-call and on-site assistance by a skilled local engineer, duly trained at our headquarters in Italy.

A periodical maintenance programme by our Italian or overseas engineers can be arranged on request.

Kindly contact us by phone, fax or e-mail for any assistance or further information you may require.

Contact us!
tel. +39 0424 597405 (direct line, after sale services)
fax +39 0424 592506 (direct line, technical office)
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